Terms of Use

Scope

These terms govern use of the public DRootDx website. Use of RootQ is also governed by the applicable subscription agreement, business associate agreement, in-product terms, and clinic policies.

No medical advice

Public website material is general product information and is not medical advice, diagnosis, treatment, or an emergency service. Clinical decisions remain the responsibility of appropriately licensed professionals.

Acceptable use

Do not misuse the site or services, attempt unauthorized access, interfere with availability, upload malicious material, impersonate another person, or use DRootDx systems to send spam, unlawful messages, or unsolicited promotional email.

Transactional email

DRootDx sends one-to-one operational messages only for an existing patient, user, customer, or user-requested workflow. It does not use purchased, rented, or scraped mailing lists. Recipients may report an unexpected message or delivery concern by replying to the message or using the public contact form. Do not include protected health information in that form.

Intellectual property and availability

DRootDx and its licensors retain rights in their software, branding, and content. Services may change as security, legal, clinical, or operational requirements evolve. Nothing here grants a right to copy, reverse engineer, or redistribute protected material.

Medical records

RootQ maintains the clinic’s longitudinal patient record. Record access, retention, export, and authorized disposition are governed by the applicable agreements and clinic obligations. See medical-record retention and account closure in the Privacy Policy.

Privacy and billing

See the Privacy Policy and, where applicable, the Refund and Cancellation Policy.

Contact

Use the DRootDx contact form for business, abuse, security, or unexpected-email concerns. Do not submit patient names, medical details, credentials, or protected health information.

FogScore terms

FogScore provides nonmedical computerized task-performance measurements and numerical historical comparisons. It does not diagnose or screen for medical conditions, provide clinical interpretations, or evaluate treatment effectiveness. A complete valid full battery provides a fixed 0–100 FogScore Performance Index and four domain scores, alongside raw measurements.

Personal Tracking is $5/month or $39/year, recurring until canceled. Clinic access has no mandatory subscription or maintenance fee. One assessment is $5; 25 credits are $99; 100 credits are $299. One credit covers one valid completed full battery. Incomplete or invalid sessions do not consume credits. Unused credits do not expire by default. Retesting is included in Personal Tracking without a per-test charge.

By using FogScore you agree to these terms and the cancellation and refund policy. Saved results remain accessible without buying additional credits, subject to explicit cancellation and retention controls.